The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up 19% ...

The software outsourcing company earns the IAOP Global Outsourcing 100® All Star distinction and a Customer Excellence Award from the Business Intelligence Group. MIAMI, April 28, 2026 (GLOBE NEWSWIRE ...

Endurance has earned back-to-back recognition for customer service in 2026, named "Organization of the Year" by the Business ...

Discover how veterinary CSR training elevates client service into revenue growth, loyalty, and advocacy—featuring Jill Clark, ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

The financial advice industry is highly focused on client service. Ambitious advisors typically seek to provide an exceptional service experience right out of the gate to gain their new clients’ trust ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Socorro Independent School District is launching a new customer service platform districtwide; one of the projects Texas ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

On this week’s episode of The Vet Blast Podcast presented by dvm360, our host Adam Christman, DVM, MBA, welcomed Jill Clark, ...