Richard Matsui and Brent Akamine each sold their companies in March after returning to Hawaii during the pandemic. Now ...
Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.
Now every app can have a contact centre thanks to Twilio so your problems can finally follow you around the internet.
This week, a "Raccoon"-linked actor hit help desks, Eurail exposed 308K users, Fortinet patched critical flaws, Pushpaganda ...
Hackers claim 45 million records compromised as education publisher says “data does not contain sensitive information”; Have ...
Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...
Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...